AI-Powered Call Quality & Agent Intelligence
Monitor, score, and coach every BPO agent call — automatically. VoiceIQ delivers 100% call coverage, real-time QA scoring, agent performance leaderboards, compliance verification, and AI-generated coaching intelligence. Turn every call into a quality improvement opportunity.
Sarah M.
47 calls today
94%
+3
James K.
52 calls today
91%
+1
Priya R.
38 calls today
88%
+5
Carlos D.
44 calls today
82%
-2
Compliance Alert
Agent Carlos D. missed required disclosure on call #2847
100%
Call coverage
< 30s
Score delivery
50K+
Calls/day capacity
98%
Compliance accuracy
35%
Quality improvement
What Makes It Powerful
100% Call Monitoring at Scale
Every BPO agent call is captured, transcribed, and scored automatically — no random sampling. Whether you handle 100 or 50,000 calls per day, VoiceIQ monitors them all in real time.
AI-Powered QA Scoring
Each call is evaluated against your custom QA scorecard — script adherence, customer empathy, resolution quality, compliance, and upsell performance. Scores delivered in under 30 seconds.
Agent Leaderboards & Rankings
Real-time agent performance leaderboards with trend tracking, peer benchmarking, and gamified quality scores. Motivate agents with transparent, data-driven performance visibility.
Real-Time Compliance Alerts
Instant alerts when agents miss required disclosures, skip mandatory steps, or use non-compliant language. Supervisors get notified before issues escalate.
Coaching Intelligence
AI analyzes each agent's patterns across hundreds of calls to generate personalized coaching recommendations — specific, actionable, and prioritized by impact on quality scores.
Campaign-Level Analytics
Compare quality metrics across campaigns, teams, shifts, and time periods. Identify which campaigns need attention and which team structures drive the best outcomes.
Client-Ready QA Reports
Auto-generated quality reports with call-level detail, agent scorecards, trend analysis, and compliance summaries — ready to share with BPO clients without manual effort.
Fraud-Safe Agent Screening
Multi-modal fraud detection built into the agent hiring process. Catch impersonation, proxy interviews, and AI-generated answers before a bad hire reaches your clients' customers.
How It Works
Call Capture & Ingestion
Calls are automatically captured through VoIP, dialer, or telephony integration. No agent action needed — VoiceIQ works silently in the background across all your campaigns and teams.
AI Transcription & Real-Time Analysis
Our speech-to-text engine transcribes every call with speaker diarization. AI simultaneously evaluates against your QA scorecard, checking script adherence, empathy, compliance, and resolution quality.
Score, Alert & Coach
Within seconds of call completion, agents receive their QA score with specific feedback. Supervisors get compliance alerts for critical issues. AI generates personalized coaching suggestions.
Report, Benchmark & Improve
Team leads access real-time dashboards with agent rankings, campaign analytics, quality trends, and client-ready reports. Continuous scoring drives measurable quality improvement week over week.
Monitor Every Call, Every Agent, Every Campaign
BPO supervisors used to manually review 5% of calls and hope for the best. VoiceIQ monitors 100% of calls across every agent and campaign — transcribing, scoring, and flagging issues in real time. Full visibility without listening to a single recording.
- Real-time transcription with speaker diarization
- Custom QA scorecards per campaign and client
- Instant supervisor alerts for compliance violations
- 100% coverage replaces random 5% call sampling
Agent Coaching That Actually Moves the Needle
Generic feedback doesn't improve performance. VoiceIQ analyzes each agent's call patterns across hundreds of interactions to identify specific, recurring weaknesses and generate targeted coaching recommendations that drive measurable improvement.
- Personalized coaching plans per agent
- Trend tracking shows improvement over weeks
- Peer benchmarking across teams and campaigns
- Gamified leaderboards drive healthy competition
Campaign-Level Quality Intelligence
See quality metrics at every level — individual calls, agents, teams, campaigns, and clients. Identify which campaigns are struggling, which team structures work best, and where to invest in training for maximum ROI.
- Multi-level analytics: call → agent → team → campaign
- Quality trend tracking over days, weeks, and months
- Client-ready reports generated automatically
- ROI dashboards showing training investment impact
Compliance Verified on Every Single Call
From mandatory disclosures to greeting standards to closing procedures — VoiceIQ verifies that every agent follows your exact protocols on every call. Compliance isn't sampled; it's guaranteed.
- Custom compliance checklists per campaign and client
- Automatic flagging of missed or non-compliant steps
- TCPA, FDCPA, and internal policy verification
- Audit-ready compliance reports with call-level detail
Ready to Transform Your Hiring?
Join 1,000+ recruiters who screen 10,000 interviews daily with AI. Cut screening time by 90% and reduce cost-per-hire by 60%.