Phone Screen Quality Assurance
Monitor, score, and improve every recruiter and agent phone screen — automatically. BPO-grade call quality monitoring with ongoing scoring, compliance verification, agent performance feedback, and fraud-safe hiring. No more random call sampling — get 100% coverage with AI-powered QA.
Hi, thanks for taking my call today. I'm calling about the Senior Engineer role...
0:05Yes, I'm very interested in the position. I've been working with React for 5 years...
0:22Great. What's your current compensation expectation?
1:08⚠ Skipped required question: 'Work authorization status'
100%
Call coverage
< 30s
Time to QA score
40%
Improvement in agent quality
Zero
Calls missed
8
QA scoring dimensions
What Makes It Powerful
100% BPO Call Coverage
Every recruiter and agent call is recorded, transcribed, and scored — not just random samples. No screening conversation goes unreviewed, giving your BPO clients full confidence in call quality.
Automated QA Scoring
AI evaluates every call against your custom checklist: greeting compliance, question coverage, candidate engagement, proper closing, and protocol adherence — delivering ongoing call-quality scoring.
Agent Performance Feedback
Compare agent performance across teams with AI-generated scorecards. Identify top performers, track improvement trends, and deliver targeted coaching suggestions — not guesswork.
Real-Time Compliance Alerts
Get instant notifications when agents skip required questions, use non-compliant language, or miss critical screening criteria. Ensure protocol compliance on every call.
Interview Intelligence & Transcripts
Full transcription with speaker diarization and AI-powered conversation analysis. Understand call dynamics, candidate sentiment, and question coverage — structured intelligence, not subjective notes.
Compliance & Audit Ready
Built-in audit trail for EEOC, OFCCP, and internal compliance. Every call scored, timestamped, and archived for review. Clearer QA data for every stakeholder.
Ongoing Call-Quality Scoring
Track quality trends across days, weeks, and months. Spot coaching needs before they become performance issues. Continuous improvement powered by real data, not spot checks.
Fraud-Safe Hiring for Agents
Multi-modal fraud detection ensures every agent you hire is who they claim to be — catching impersonation, proxy interviews, and AI-generated answers during the screening process.
How It Works
Agent or Recruiter Makes a Screening Call
Calls are automatically captured through integration with your phone system — VoIP, dialer, or mobile. No agent action needed. Works for BPO teams of any size.
AI Transcribes & Analyzes in Real Time
Our speech-to-text engine transcribes the call and identifies speakers. AI simultaneously scores against your QA checklist, checking protocol compliance and conversation quality.
QA Score & Agent Feedback Generated Instantly
Within seconds of call completion, a full QA report is generated — overall score, section-by-section breakdown, compliance verification, and personalized coaching suggestions for the agent.
Managers Review, Coach & Track Trends
Team leads access dashboards showing agent rankings, quality trend lines, compliance rates, and specific calls needing review. Ongoing scoring drives continuous improvement.
Monitoring Call Quality at Scale
Whether your BPO handles 100 or 10,000 calls per day, every single one is monitored, transcribed, and scored in real time. Supervisors get full visibility without listening to a single recording.
- Real-time transcription with speaker identification
- Automated scoring against custom QA checklists
- Instant violation alerts for supervisors
- 100% coverage replaces random 5% sampling
Agent Performance Feedback That Drives Results
Every agent gets personalized AI-generated feedback after every call. Team leads see performance leaderboards, coaching opportunities, and improvement trends — turning QA data into actionable coaching.
- Per-agent scorecards with coaching suggestions
- Team performance leaderboards and rankings
- Improvement trend tracking over weeks and months
- Targeted coaching based on specific call weaknesses
Protocol Compliance, Verified on Every Call
From required disclosures to greeting standards to closing procedures — AI verifies that every agent follows your protocols on every call, not just the ones someone happens to review.
- Custom compliance checklists per campaign
- Automatic flagging of skipped or non-compliant steps
- EEOC, OFCCP, and internal policy verification
- Audit-ready compliance reports with timestamps
Fraud-Safe Hiring for Every Agent
Protect your clients and your reputation with multi-modal fraud detection built into the screening process. Catch impersonation, proxy interviews, and AI-generated answers before a bad hire costs you.
- Voice consistency analysis across interviews
- Impersonation and proxy interview detection
- AI-generated answer identification
- Risk scoring with evidence trail for every candidate
Interview Intelligence · Ongoing Scoring · Clearer QA Data
From Screening Calls to Actionable Intelligence
VivyaScreen doesn't just monitor calls — it turns every conversation into structured intelligence. Understand candidate quality, agent effectiveness, compliance gaps, and fraud risk across your entire operation. Clearer QA data for your clients, fraud-safe hiring for your agents.
100%
Calls Analyzed
< 30s
Score Delivery
8
QA Dimensions
24/7
Continuous Monitoring
Ready to Transform Your Hiring?
Join 1,000+ recruiters who screen 10,000 interviews daily with AI. Cut screening time by 90% and reduce cost-per-hire by 60%.